Payment Window open Mon-Friday 8am-Noon. City Hall Closed-Services continue online and on phone, call (615) 791-3217

For Covid-19 updates, visit

See Governor Lee's Executive Orders - Health Guidelines to Stop the Spread of COVID-19


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Welcome! The City of Franklin is here to serve you.

Our City is a bustling community where people come to live, work and play. Customer service is our top priority.  If you have worked with any of our fourteen departments, please fill out the Customer Satisfaction Survey and tell us how we can improve your experience with the City.

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990, the City of Franklin, TN (City) will not discriminate against any qualified individuals with disabilities on the basis of disability in the City’s services, programs, or activities.  Go to this link to learn more about the City of Franklin and the Americans with Disabilities Act.  If you would like to speak to our ADA Coordinator please email or call Sara Sylvis at 615.791.3277

We recently developed our Development and Building Services to work with developers in our City and improve their experience with plan review, permits and other services. Photo of a hand shake

 If you are looking to be a vendor with the City, fill out our easy online vendor registration form

If you are looking for other information please see the links to the left.

Contact City Staff.