City Hall open Monday - Friday, 8 am - 5 pm.


For Covid-19 updates, visit

See Governor Lee's Executive Orders - Health Guidelines to Stop the Spread of COVID-19

COVID-19 Updates

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Find the latest information for Franklin

Covid-19 updates
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Key Changes:

  • Up        78 more positive cases day over day in Williamson County (Highest single day for new positive cases)
  • Up        61 more active cases day over day (Second highest single day for new active cases - 658 total active cases)
  • Up        Williamson County share of total cases within Tennessee at 2.5%
  • Up        Percent Positive / Total Tested at 6.1%
  • Level    Williamson County seventh highest # of positive cases in Tennessee
  • Level    No additional deaths in Williamson County (14 – eighth highest in state)

Dashboard of cases in United states

Tennessee Pledge - Governor's Reopening Guidelines

City Services

The City Hall is open to the public for limited hours, 8 am - 1 pm Mon.-Fri. and by appointment.  All other services performed at City Hall will continue online or by phone.  Bill pay is still available online with no credit card fee. Citizens can also use our payment drop box on Second Ave S, near the parking garage. All of our services continue to operate.  Our public safety workers in Fire and Police continue their normal hours and shifts.  Trash collection is running on schedule with exception to Blue Bin Recycling and BOPAE drop-off services which are suspended during the COVID-19 response.  


No word on when we will start recycling.  We are waiting on word from our processor in Mashall County.

Executive Orders

Governor Lee's Executive Order 30-Return to work safely and encourage adherence to health guidelines, April 28, 2020

State of Emergency

Executive Order 2020-17 - Extends Declaration by 7 Days, effective June 5, 2020
Executive Order 2020-16 - Extends Declaration by 7 Days, effective May 29, 2020
Executive Order 2020-15 - Extends Declaration by 7 days, effective May 22, 2020
Executive Order 2020-14 - Extends Declaration by 7 days, effective May 15, 2020
Executive Order 2020-13 - Extends Declaration by 7 days, effective May 8, 2020
Executive Order 2020-12 - Extends Declaration by 7 days, effective May 1, 2020
Executive Order 2020-11 - Extends Declaration by 7 days, effective April 24, 2020
Executive Order 2020-09 - Extends Declaration by 7 days, effected April 17, 2020
Executive Order 2020-07 - Extends Declaration by 7 days, effective April 10, 2020
Executive Order 2020-05 - Extends Declaration by 7 days, effective April 3, 2020
Executive Order 2020-03 - Extends Declaration by 7 days, effective March 27, 2020
Declaration of State of Emergency - signed March 20, 2020

Stay at Home

Executive Order 2020-10 - Extends Stay at Home Order by 7 days, effective April 22, 2020
Executive Order 2020-08 - Extends Stay at Home Order by 7 days, effective April 15, 2020
Executive Order 2020-06 - Extends Stay at Home Order by 7 days, effective April 8, 2020
Executive Order 2020-04 - Extends Stay at Home Order by 7 days, effective March 31, 2020
Executive Order 2020-02 - signed March 24, 2020

Press Releases

Franklin Mayor Dr. Ken Moore Renews and Revises State of Emergency
Police Seek Voluntary Compliance with Stay at Home Orders
Franklin Closes City Hall-Services Continue
Fire Department Establishes Temporary Stations to Reduce COVID-19 Risk
Franklin offers free Wifi in Public Spaces
Franklin Parks Work to Protect Citizens in Parks
Franklin Issues Stay at Home Order
Franklin responds to COVID-19
Franklin Mayor, Dr. Ken Moore declares State of Emergency for City  Correction: Spring Breakers advised to isolate for 14 days.
Blue bin recycling suspended
BOPAE Drop-off temporarily closed
City of Franklin Allowing Curbside Service of Beer and Fill Growlers

Important links

Resources - Click Here
 for a list of Community Resources

Bill Pay

City Hall is open 8am-1pm for in person payment, other ways to pay your utility bills are listed below. 

  • Mail your payment to Customer Service Department; 109 Third Avenue South; Suite 141, Franklin, TN 37064
  • Use the pre-addressed envelope enclosed with your bill to mail payment to our lockbox processing location.  (There is no envelope enclosure if you are a bank draft customer.)
  • Call us on regular business days between 8am and 5pm and pay by credit card with no additional charge at 615 794-4572
  • Place your payment in the white Drop Box with the City of Franklin logo located on 2ndAvenue in downtown Franklin between the parking garage and St. Phillip’s Catholic Church. 
  • Pay online by clicking HERE (fee is waived)

Payments are accepted in the form of check, credit card, money order and bank draft (requires sign up in advance).   Please refrain from placing cash in the drop box or mail.  

Postponed or rescheduled


Meetings will be held according to the CDC guidelines with only 10 persons in the room total including the board or commission members.  Accommodations will be provided for public participation and viewing.  Most meetings will be streamed live on Facebook, YouTube and our Website.  A  phone number and access link will be provided to the public.  See City calendar for all meetings and directions on how to access that particular meeting.


  • Playgrounds in City Parks open June 10.
  • Dog Parks at Harlinsdale Farm and Liberty Park are open.
  • Walking trails and wide-open green spaces will remain open.
  • Tennis Courts, Skate Park, and Batting Cages are open
  • Basketball Courts are closed
  • Pavilions in all parks will remain open, but the City urges families to only congregate in groups of 50, or less, and abide by CDC guidelines.
  • Restrooms are open.
  • Select Athletic Fields are open for practice only at-
    • Jim Warren Park
    • Fieldstone Park

City Court

All persons scheduled for court, please call our Court office at (6151)794-5362 or email us at for information.



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