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  • The Streets Department-
    • Report an Issue
    • Streets Projects+
      • Pavement Preservation: Sealer
      • Pavement Preservation: Crack-Fill Seal
      • Pavement Preservation: Pavement Rejuvenator
      • Pavement Preservation: Ultra-thin Lift Overlay Treatment
    • More About the Streets Department

Government » Departments K-Z » The Streets Department

Streets Department FAQ's

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Phone: 615-791-3254 Fax: 615-791-3200

  • FAQ
    Frequently Asked Questions

    Please click the question to see the answer and any appropriate links below.

Expand/Collapse Questions and Answers

  • Who picks up litter along the Right-of-Way areas?

    Please report a litter concern here.
  • How do I get the timing on a traffic light adjusted

    Contact the Traffic Engineer in the Engineering Department at 615-791-3218.
  • Who can authorize a speed bump installation in my neighborhood?

    Contact the Traffic Engineer in the Engineering Department at 615-791-3218.
  • Who do I talk to about getting the speed limit lowered/raised in my neighborhood?

    Contact the Traffic Engineer in the Engineering Department at 615-791-3218.
  • How do I get the items I put out for removal picked up?

    Contact the Department of Sanitation and Environmental Services at 615-794-1516.
  • How do we get a dead animal on the side of the road picked up?

    Contact the Department of Sanitation and Environmental Services at 615-794-1516.
  • Who can I talk to with a question about my Water Bill?

    Contact the Revenue Management Department at 615-794-4572.
  • How do I get a speeding problem in my neighborhood addressed?

    Contact the Police Department.  Call the non-emergency line at 615-794-2513.
  • My street illumination light is out. Who do I notify?

    Contact Middle Tennessee Electric Membership Corporation at 1-877-986-8362.
  • There has been a car parked on my street for three days. Who addresses this?

    Contact Building and Neighborhood Services at 615-794-7012.
  • Which roads are maintained by the State?

    Please go here to see a list of State maintained roadways inside the City of Franklin limits.
  • Who do I contact if there is a line-of-site issue at an intersection?

    Please complete a service request to report a line-of-site issue.
  • Who do I contact to report a damaged or missing street sign?

    Please report a signage issue here.
  • Who do I contact regarding snow removal?

    We remove snow on major arterial roads.  For further assistance, please go here.
  • How do I report a sidewalk hazard?

    Please report a sidewalk hazard here.
  • Who maintains trees and removes fallen limbs from trees in the Right-of-Way (ROW)?

    Contact the Streets Department at 615-791-3254.  We will determine what agency will need to trim the tree or remove the limb.
  • Who do I contact when stormwater is flooding my property?

    Please report a Stormwater concern here. 
  • Who do I contact if I see a blocked stormdrain?

    Please report a Stormwater concern here.
  • How do I report a pothole?

    Please report a pothole issue here.
  • Who is responsible for trimming and clearing vegetation in the Right-of-Way (ROW) easement?

    Please report a landscaping issue by completing a service request.
  • Who do I contact when I need a permit to work in the Right-of-Way (ROW)?

    Please contact the Streets Department at 615-791-3254.
  • City salting and plowing trucks pushed snow onto my driveway apron and/or my sidewalk. Who is going to remove that?

    Residents are responsible for clearing snow from their driveway aprons and sidewalks.
  • City salting and plowing trucks pushed snow onto my driveway apron and/or my sidewalk. Who is going to remove that?

    Residents are responsible for clearing snow from their driveway aprons and sidewalks.
  • Where can I find detailed information about leaf season and the correct way to put my leaves out for collection?

    Please see our leaf collection page for current information about leaf season.

  • Why isn't the City salting or plowing my street?

    The City of Franklin only salts and plows the major arterials and minor arterials in the City limit. Also, TDOT salts and plows the state highways that run through the City limit.  The City of Franklin does move on to plowing minor collector roads as we are able over the course of a winter weather event.
  • My mailbox was knocked down by City of Franklin snow plowing activities. Who is going to fix this?

    If your mailbox has been knocked down by City of Franklin snow plowing activities, the City of Franklin will repair the damage following the Federal Highway Administration (FHWA) standards.  The FHWA has determined that wooden mailbox supports no larger than 4 inches by 4 inches, or a 2 inch diameter standard steel or aluminum pipe buried no more than 24 inches are to be used, and should break away if struck by a vehicle.
  • When do the street sweepers sweep the streets in Franklin?

    Please call the Streets Department at 615-791-3254 for detailed information.

Location and Hours:

 

City of Franklin

Public Works Complex 

Streets Department

Building #1

124 Lumber Drive

Franklin, TN 37064

 

Hours: Monday-Friday

7:00AM-4:00PM

 

 

 

Find Us

Interim City Hall Locations:

 

Community Development:
120 9th Ave South

 

Billing & Licensing and Technology:
204 9th Ave South

 

Administration:
740 Columbia Avenue

 

Fire Administration
507 New Highway 96 West

 

Mailing Address:
109 3rd Ave South
Franklin, TN 37064

Call us

615-791-3217

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