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Information Technology

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The I.T. Department is charged with providing the information technology and communications infrastructure for the City of Franklin. Our primary focus is delivering communication, technology and network solutions that improve the City’s business practices. We are committed to building a secure, knowledgeable and scalable technology management, acquisition and operational infrastructure for the City of Franklin.

The I.T. Department provides the City’s Geographic Information System (GIS), made up of layers of data, aerial photographs, and databases. This information is used to create digital and paper maps, plan for the future of Franklin, prepare for natural and manmade disasters, expedite EMS response, and track development.

The I.T. Department is constantly striving to meet or exceed the information and technical needs of our ever-growing city. To this end we interact closely with every department to assess current and future requirements, research the latest advances in technology, perform feasibility analysis, provide information and advice to the City’s decision-makers regarding technical infrastructure investments, assist with vendor negotiations, and monitor contract performance.

User support is a major function of the I.T. Department. We install and ensure proper functioning of licensed software, administer multiple city-wide databases, install and repair hardware, manage sophisticated networking and communication systems, maintain the City of Franklin website, provide inhouse end-user training, and arrange for outsourced end-user training as needed.

Recent and current projects include digital solutions for integrating all City of Franklin services and functions into an aggregate system accessible to all departments, securing a comprehensive recordkeeping system while reducing paper and space requirements, implementing expandable and secure state-of-the-art communications systems, and initiating a city-wide wireless (wi-fi) network that will benefit employees and citizens alike.  See our Mission, Vision, and Goals here.

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