For information on the Executive Order concerning Face Coverings, go to:


City Hall open Monday - Friday, 8 am - 5 pm.

 For Covid-19 updates, visit

NOW HIRING Building and Neighborhood Services Director

Press Enter to show all options, press Tab go to next option

Director of Building & Neighborhood Services


End Date:
Date Posted:
Maximum Salary:
Minimum Salary:


Purpose of Job

Under limited supervision, manages the Building and Neighborhood Services Department. The most critical and   time-consuming   responsibilities   include   policy   implementation,   development of programs, service delivery, and resource management. Primary responsibilities of the Building and Neighborhood Services Department include processing building permit applications, performing public and private site plan development and building/structure plan review, coordinating building, zoning, and property maintenance inspections, flood plain management, sign administration, and investigating and addressing various complaints regarding building safety, use of property, zoning, and property maintenance. 

Essential Job Duties 

A.  Performs supervisory duties

  • Supervises, directs, and evaluates Building and Neighborhood Services personnel, handling employee concerns and problems, directing work, counseling, disciplining and completing employee performance evaluations.
  • Makes decisions regarding personnel actions such as promotion and hiring.
  • Investigates and responds to complaints and resolves conflicts of interpretation between staff, contractors, developers, design professionals, the public, and business community. 

B.  Strategic planning

  • Develops long-range plans for future growth and development of department staff.
  • Identifies the need for changes, refinements, and modifications to department policies, procedures, and adopted building codes, City of Franklin Municipal Code and Zoning Ordinance and, makes recommendations to the City Administrator, Assistant City Administrators, and Board of Mayor and Alderman.
  • Monitors and evaluates departmental activities for efficiency and effectiveness.
  • Works closely with Engineering, Planning and Sustainability, Street, Water Management, Parks, Police, and Fire Departments on short and long-term projects affecting private development and public facilities.

C.  Attends training to maintain and learn new knowledge and skills

  • Analyzes building, electrical, mechanical, and plumbing technology, development regulations, and trends.
  • Consults  with  professional  groups  in  the  areas  of  construction,  engineering, architecture, and building design, and minimum building code compliance.

D.  Administrative

  • Facilitates the collection and accounting of building permit fees, plan review fees, road impact fees, and facilities taxes. Calculates necessary offsets in fees related to roadways and building construction.

E.  Manage Building and Neighborhood Services Department

  • Prepares and administers the departmental budget, forecasting funding for staff, equipment, materials, and supplies; submits budget recommendations and justifications; monitors expenditures against approved budget.
  • Ensures that the City is in compliance with appropriate regulations and verifies submission of required reports.
  • Oversees development of departmental policies and procedures.
  • Contributes to the long range planning of the city and participates in various task forces and committees.

F.  Asset management system liaison 

  • Serves as a focal person for implementing department upgrades.
  • Identifies and troubleshoots issues and needs experienced by staff and coordinates with IT to resolve issues.
  • Monitors performance of system within the department and serves as a departmental resource to staff regarding operation of system.

Minimum Requirements



Education and Experience: The required knowledge, skill, and abilities to satisfactorily perform job duties are normally acquired through attainment of a Bachelor's degree (B. A.) from four-year College or university; plus eight to ten years related experience and/or training; or equivalent combination of education and experience.

Apply here!