The National Citizen Survey

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Franklin citizen survey of how city government is serving residents

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The results are in! In October and November of 2016, the City of Franklin partnered with the National Resource Center to perform a community-wide survey of Franklin residents to get their perspectives about the quality of the community and available services as well as residents' priorities for Franklin.  A random scientific sample of 3,000 households received surveys their confidential responses were weighted and analyzed to determine just what a representative sample of Franklin thinks about the community, governance and participation.

The Board of Mayor and Aldermen (BOMA) will receive a final report on survey results in later January 2017. This information will assist BOMA in shaping the strategic plan and future budgets.  Online results will be presented separately from the mail in responses.

Highlights of the survey:

- Almost all residents rated the quality of life in Franklin as excellent or good – 97% combined. In fact, compared to national benchmarks (and over 500 other cities participate in this survey), Franklin ranks 8th in the nation for quality of life.

- 97% of residents rate Franklin as Excellent/Good as a Place to Live. In fact, compared to national benchmarks (and over 500 other cities participate in this survey), Franklin ranks 13th in the nation for a place to live and 3rd in the nation for overall image and reputation.

- 93% of residents rate the overall quality of City Services as Excellent/Good. Services provided by the City were rated by citizens as mostly higher than comparative benchmarks. Franklin ranks 8th in the nation for Overall Confidence in City Government compared to other cities/jurisdictions.

- 82% of citizens feel the Sense of Community is either Excellent/Good. This is higher than national and comparative benchmarks. 87% of residents indicated they had not reported a crime and 95% had not been the victim of a crime.

- Less than 1 in 10 said they had used public transportation & 4 in 10 residents reported they had walked or biked instead of driving.

- 7 in 10 residents indicated they had participated in each aspect of Natural Environment and Built Environment.

- 2/3 said they had attended a City-sponsored event or participated in religious or spiritual activities, both levels were
higher than the benchmark comparison.

- 84% rated their satisfaction of the City’s management of growth as either Very or Somewhat Satisfied.


There are seven (7) Report Documents plus the PowerPoint staff will present to the BOMA in January:

- Presentation to BOMA (January 24, 2017)

- NCS Next User Guide

- Dashboard Summary of Findings

- Community Livability Report

- Demographic Subgroup Comparisons

- *Supplemental Web Results

- *Report of Open-ended Questions

- Technical Appendices

 * These reports contain anonymous citizen responses to question of what is the most pressing issue in Franklin today. They are presented verbatim and have not been edited in anyway for content.

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About The National Citizen Survey:
The National Citizen Survey™ (The NCS™) was among the first scientific surveys developed to gather resident opinion on a range of community issues, and has been used in more than 350 jurisdictions across 46 states. The NCS™ is a high-quality cost-effective scientific survey of resident opinion and an important benchmarking tool that allows for comparison among communities. Communities using The NCS™ have reported that the tool helped improve performance, strengthen communications with community stakeholders, and identify clear priorities for use in goal and budget setting.

About National Research Center, Inc. (NRC)

NRC is the leader in the field of public sector research and evaluation, with clients from across the country and around the globe. The firm is comprised of a skilled team of social scientists who supports cities, counties, foundations and nonprofit organizations in using research to help communities thrive. NRC pioneered the development of The National Citizen Survey™ (NCS), and continues to offer a suite of products designed to enhance the public voice and aid local decision-making.