Performance Measurements

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Excellence • Innovation • Teamwork • Integrity • Action-Oriented

In FY2009, the City began its first Performance Measurement program. The goal of the program is to allow the City to continuously evaluate the effectiveness and efficiency of its operations and delivery of services.

Road Work

The City of Franklin’s performance measures are derived through a variety of sources. A representative from each city department worked together to create meaningful internal operational performance measures and performance targets. Data from the International City/County Management Association (ICMA) and other professional associations were also used in creating the City’s measurements.

In 2016, the City launched its first Open Data Performance Based website FranklinForward, based on the City's strategic plan. The plan, approved in 2014, provides a vision for Franklin through 2033. This strategic plan is laid out through four themes:

  • A Safe, Clean, and Livable City
  • An Effective and Fiscally Sound City Government Providing High Quality Service
  • Quality Life Experiences
  • Sustainable Growth and Economic Prosperity

Each of these themes have sub-themes, goals and baselines. These baselines form the essential Workload, Efficiency and Outcome measures which the City uses to evaluate performance within its operating budget. To see how this integration works and how well the city is doing, please look at the City's FY 2016 Operating Budget.

Within the strategic plan, and through Long-term, we see Performance Measurements as a comprehensive program that will lead to better management of the City’s resources, more accountability, more productivity, and specific goal setting.

Tennessee Municipal Benchmarking Project (TMBP)

TMBPSince 2004, the City of Franklin has also participated in the Tennessee Municipal Benchmarking Project coordinated by the University of Tennessee Municipal Technical Advisory Service (UT-MTAS). This allows the City the chance to compare our performance with other cities in Tennessee. The TMBP report focuses on building code enforcement, employment benefits services, financial services, fire services, human resources services, parks & recreation services, planning & zoning services, police services, property maintenance code enforcement services and refuse collection, disposal & recycling services. There are plans to add more services in the future.

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