Performance Measurements

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Excellence • Teamwork • Integrity • Adaptive and Innovative • Action-Oriented

In FY 2009, the City began its first Performance Measurement program. The goal of the program is to allow the City to continuously evaluate the effectiveness and efficiency of its operations and delivery of services. In the decade which has followed, this program has grown and adapted to meet the needs of our ever-changing city and state.

Road Work

The City of Franklin’s performance measures are derived through a variety of sources. A representative from each city department worked together to create meaningful internal operational performance measures and performance targets. Data from the International City/County Management Association (ICMA) and other professional associations were also used in creating the City’s measurements.

All City Departments have performance measures reflected in their annual operating budgets. These measures are either Workload, Efficiency or Outcome based and serve to provide important information to evaluate programs and justify annual requests for resources. To see how this integration works and how well the city is doing, please look at the City's annual operating and capital budget.

Performance Measures and Strategic Planning

The City of Franklin has had a Strategic Plan since 2014 and is currently in the process of updating the plan. The plan is organized around the achievement of six (6) strategic goals which guide all service delivery and initiatives of the City:

Our Strategic Plan Goals

Under each strategic goal will be between 3 to 5 outcomes and paired data indicators which will allow staff, the BOMA and citizens alike to measure progress towards achieving the components of the plan. These are still being refined by City staff. Existing performance measures will provide some of the indicators and data for the plan. To find out more on the progress on the strategic plan, visit our Strategic Plan information page.

The City will continue to use performance measurements to evaluate daily operations and fiscal affairs towards a goal of better management of the City’s resources, more accountability, and more productivity.

Benchmarking Alliance of Tennessee

Governments in Tennessee and nationwide have had long had to do “more with less” while providing the highest level of services possible to citizens and taxpayers. In order to stretch taxpayers dollars as far as possible, cities must have a way to measure the effectiveness of service delivery and benchmarks to provide targets to strive for. The need to examine one’s operations for efficiencies is not merely a good idea but a hallmark of any effective organization. The Benchmarking Alliance of Tennessee (BAT) provides a simple, easy set of benchmarks for Tennessee cities and towns to measure themselves against.

For more information, please visit the Benchmarking Alliance of Tennessee homepage.

Prior Benchmarking Initiatives

From 2004 to 2019, the City of Franklin participated in the Tennessee Municipal Benchmarking Project coordinated by the University of Tennessee Municipal Technical Advisory Service (UT-MTAS). This allowed the City the chance to compare our performance with other cities in Tennessee. Data was collected for multiple service areas, including: building code enforcement, employment benefits services, financial services, fire services, human resources services, information technology services , parks & recreation services, planning & zoning services, police services, property maintenance code enforcement services and refuse collection, disposal & recycling services.

The project ended in 2019.

For the detailed reports, please see below:

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