City Hall open Monday - Friday, 8 am - 5 pm.


For Covid-19 updates, visit

See Governor Lee's Executive Orders - Health Guidelines to Stop the Spread of COVID-19

Performance Measurements

Press Enter to show all options, press Tab go to next option

Excellence • Innovation • Teamwork • Integrity • Action-Oriented

In FY 2009, the City began its first Performance Measurement program. The goal of the program is to allow the City to continuously evaluate the effectiveness and efficiency of its operations and delivery of services. In the decade which has followed, this program has grown and adapted to meet the needs of our ever-changing city and state. 

Road Work

The City of Franklin’s performance measures are derived through a variety of sources. A representative from each city department worked together to create meaningful internal operational performance measures and performance targets. Data from the International City/County Management Association (ICMA) and other professional associations were also used in creating the City’s measurements.

In 2016, the City launched its first Open Data Performance Based website FranklinForward, based on the City's strategic plan. The plan, approved in 2014, provides a vision for Franklin through 2033. This strategic plan is laid out through four themes:

  • A Safe, Clean, and Livable City
  • An Effective and Fiscally Sound City Government Providing High Quality Service
  • Quality Life Experiences
  • Sustainable Growth and Economic Prosperity

Each of these themes have sub-themes, goals and baselines. These baselines form the essential Workload, Efficiency and Outcome measures which the City uses to evaluate performance within its operating budget. To see how this integration works and how well the city is doing, please look at the City's FY 2020 Approved Operating & Capital Budget.

The City will continue to use performance measurements to evaluate daily operations and fiscal affairs towards a goal of better management of the City’s resources, more accountability, and more productivity.

Benchmarking Alliance of Tennessee

Governments in Tennessee and nationwide have had long had to do “more with less” wBenchmarking Alliance of Tennessee logohile providing the highest level of services possible to citizens and taxpayers. In order to stretch taxpayers dollars as far as possible, cities must have a way to measure the effectiveness of service delivery and benchmarks to provide targets to strive for. The need to examine one’s operations for efficiencies is not merely a good idea but a hallmark of any effective organization. The Benchmarking Alliance of Tennessee (BAT) provides a simple, easy set of benchmarks for Tennessee cities and towns to measure themselves against.

For more information, please visit the Benchmarking Alliance of Tennessee homepage. 

Prior Benchmarking Initiatives

Tennessee Municipal Benchmarking Project LogoFrom 2004 to 2019, the City of Franklin participated in the Tennessee Municipal Benchmarking Project coordinated by the University of Tennessee Municipal Technical Advisory Service (UT-MTAS). This allowed the City the chance to compare our performance with other cities in Tennessee. Data was collected for multiple service areas, including: building code enforcement, employment benefits services, financial services, fire services, human resources services, information technology services , parks & recreation services, planning & zoning services, police services, property maintenance code enforcement services and refuse collection, disposal & recycling services.

The project ended in 2019.

For the detailed reports, please see below:

Free viewers are required for some of the attached documents.
They can be downloaded by clicking on the icons below.

Acrobat Reader Download Acrobat Reader Flash Player Download Flash Player Windows Media Player Download Windows Media Player Microsoft Silverlight Download Microsoft Silverlight Word Viewer Download Word Viewer Excel Viewer Download Excel Viewer PowerPoint Viewer Download PowerPoint Viewer