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Franklin Seeks Community Opinion

Residents asked to Participate in Survey

Post Date:10/03/2016 12:04 PM

Franklin The City of Franklin is asking residents to participate in The National Citizen Survey™ (The NCS™). The survey is designed to provide a baseline of how the city government is serving residents, to gauge perceptions of the city and to make comparisons with peer cities.

The city contracted with National Research Center, Inc. to participate in The NCS™, an instrument that was developed in partnership with the International City/County Management Association (ICMA) in 2001 to provide cities with a low-cost, high-quality method to conduct market research.

Today, Mayor Ken Moore expressed his hope that all residents will participate in the survey, saying “Franklin is a great community and the results will help to create a better Franklin.  I encourage everyone living in Franklin to take the survey and help us chart our community’s future.  Understanding the perceptions and experiences of our citizens will help the City of Franklin better serve the community.” 

The survey centers on community livability and includes questions about the quality of life in the community, local policies, demographics, rating of local government services and resident use of services.

A random and scientific sample of 3,000 households will receive invitations to participate in the mail and their confidential responses will be analyzed. An online version of the survey will open to all City of Franklin residents beginning on October 21 and run for two weeks.  Online results will be presented separately from the random-sample, mail-in responses.  The Board of Mayor and Aldermen (BOMA) will receive a final report on survey results toward the end of the year.  This information will assist the BOMA in shaping the strategic plan and future budgets.

About The National Citizen Survey:
The National Citizen Survey™ (The NCS™) was among the first scientific surveys developed to gather resident opinion on a range of community issues, and has been used in more than 350 jurisdictions across 46 states. The NCS™ is a high-quality cost-effective scientific survey of resident opinion and an important benchmarking tool that allows for comparison among communities. Communities using The NCS™ have reported that the tool helped improve performance, strengthen communications with community stakeholders, and identify clear priorities for use in goal and budget setting.

About National Research Center, Inc. (NRC)

NRC is the leader in the field of public sector research and evaluation, with clients from across the country and around the globe. The firm is comprised of a skilled team of social scientists who supports cities, counties, foundations and nonprofit organizations in using research to help communities thrive. NRC pioneered the development of The National Citizen Survey™ (NCS), and continues to offer a suite of products designed to enhance the public voice and aid local decision-making.



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