Excellence • Innovation • Teamwork • Integrity • Action-Oriented
In FY2009, the City began its first Performance Measurement program. The goal of the program is to allow the City to continuously evaluate the effectiveness and efficiency of its operations and delivery of services.
The City of Franklin’s performance measures are derived through a variety of sources. A representative from each city department worked together to create meaningful internal operational performance measures and performance targets. Data from the International City/County Management Association (ICMA) and other professional associations were also used in creating the City’s measurements.
Long-term, we see Performance Measurements as a comprehensive program that will lead to better management of the City’s resources, more accountability, more productivity, and specific goal setting.
Tennessee Municipal Benchmarking Project (TMBP)
Since 2004, the City of Franklin has also participated in the Tennessee Municipal Benchmarking Project coordinated by the University of Tennessee Municipal Technical Advisory Service (UT-MTAS). This allows the City the chance to compare our performance with other cities in Tennessee. The TMBP report focuses on police, fire, solid waste, codes, financial services, human resources, and benefits. There are plans to add more services in the future.