The utility payment dropbox on Second Avenue is inoperable until further notice. Please make payments inside City Hall between 8am and 5pm.  There is free 15 minute parking outside the office between the 2nd Ave. parking garage and city hall.  You can also make payments online at  or set up a bank draft by calling 615-794-4572.  We apologize for the inconvenience.

Water FAQ

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Expand/Contract Questions and Answers

  • What are the Tap fees for the City of Franklin?

  • How do I report a Water Leak?

  • How do I report High or Low Water Pressure?

  • How do I report a Water/Sewer Main Break?

  • How do I request a drinking water quality test?

  • How do I begin or discontinue water service?

  • Why is the water brown?

  • Why does water need to be disinfected?

  • Why do Water Management Employees open fire hydrants?

  • How do I report a Leaking/Damaged Fire Hydrant?

  • Is the Water Department doing anything about brown water?

  • How long will it take for brown water to clear up?

  • Will brown water make me sick?

  • Is bottled water higher quality than tap water?

  • Sometimes my coffee has an oily appearance.

  • Should I buy a home filtration system?

  • Should I buy a water softener?

  • How do I get rid of the pink residue in my bathroom?

  • What is this pink residue in my bathroom?

  • Why does the water look milky?

  • How long will the bad test or smell last?

  • Is bad tasting or smelling water safe to drink?

  • Is the Water Management Department doing anything about bad tasting or smelling water?

  • Why does the water sometimes taste or smell bad?