Water Division

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Please direct all questions regarding your water bill, establishing new service & discontinuing services to Revenue Management: (615) 794-4572

Please direct all service questions regarding leaks, meters & back ups to the Water Management Department: (615) 794-4554

Our normal business hours are: Monday - Friday from 7:00 AM to 4:00 PM. Please contact (615) 791-3260 after normal business hours, weekends and holidays for service requests.


New 7/7/15 See the 2015 ARAP permit,  Read the Determination Letter

6/9/15 See the latest presentation for the Water Treatment Plan Upgrades here.

The Water Section comprises the Water Treatment and Water Distribution Divisions. The Tennessee Department of Environment and Conservation (TDEC) performed a Sanitary Survey of the Water Section in 2016 which earned an approved score of 99.  Consumer Confidence Reports from previous years below.

Raw Water Res

The Water Treatment Facility is located on Lewisburg Pike. This facility treats approximately 2-million gallons of water per day from a 114-million gallon raw-water reservoir. Staff at the Water Treatment Facility perform numerous functions including water treatment, compliance sampling and laboratory analysis, building and grounds maintenance and assisting the Water Distribution Service & Maintenance division with system maintenance and operation.

Water Plant

The Water Distribution Service & Maintenance Division maintains approximately 275 miles of Water-Distribution lines, five (5) booster stations, and seven (7) finished-water storage tanks with a capacity of 10 million gallons.

Map of the City of Franklin's Water Ulility District

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