Please direct all questions regarding your water bill, establishing new service & discontinuing services to Revenue Management: (615) 794-4572
Please direct all service questions regarding leaks, meters & back ups to the Water Management Department: (615) 794-4554
Our normal business hours are: Monday - Friday from 7:00 AM to 4:00 PM. Please contact (615) 791-3260 after normal business hours, weekends and holidays for service requests.
The Wastewater Division of the Water Management Department includes Wastewater Collection and Wastewater Treatment (Water Reclamation Facility) . This division takes a proactive approach to operations through ongoing inspections and replacement of aging infrastructure. Franklin's wastewater treatment facility is one of the top performing in the state of Tennessee, if not the Southeast.
The City of Franklin operates an activated-sludge treatment facility located at 135 Claude Yates Drive. The City presently has a National Pollutant Discharge Elimination System Permit (NPDES) for treatment and discharge of sixteen (16) million gallons of treated effluent per day. Limits and procedures were incorporated into the NPDES Permit that allows the City to operate a Reclaimed Water network. The City consistently outperforms the permit requirements the Environmental Protection Agency (EPA) and the Tennessee Department of Environment and Conversation (TDEC) has established through an extensive permitting process with input from many stakeholders.
Wastewater Collection is responsible for the operation and maintenance of the Wastewater Collection system including gravity-sewer lines, force-main lines and sewage lift-stations located throughout the service area. Under the Wastewater Collection Division, Staff is responsible for the service and maintenance, replacement and extension of the wastewater collection system which collects and transports wastewater to the Water Reclamation Facility.
Collection System Quarterly Reports:
|2016||1st Quarter||2nd Quarter||3rd Quarter||4th Quarter|
|2017||1st Quarter||2nd Quarter||3rd Quarter||4th Quarter|