For questions or concerns regarding your utility bill, please call 615-794-4572.
All other inquiries, please call 615-794-4554.
The Water Management Department provides water, wastewater, and reclaimed water services for its customers located primarily in the City of Franklin.
There are seven divisions in the Water Management Department funded through three separate funds. The divisions include Utility Administration, Utility Billing, Water Treatment, Water Distribution, Wastewater Collection, Wastewater Treatment and Reclaimed Water Distribution.
The Utility Administration and Utility Billing divisions provide support for the remaining service divisions and are funded through the water, wastewater and reclaimed water operating funds.