The utility payment dropbox on Second Avenue is inoperable until further notice. Please make payments inside City Hall between 8am and 5pm.  There is free 15 minute parking outside the office between the 2nd Ave. parking garage and city hall.  You can also make payments online at  or set up a bank draft by calling 615-794-4572.  We apologize for the inconvenience.

For questions or concerns regarding your utility bill, please call 615-794-4572.

All other inquiries, please call 615-794-4554.

 The Water Management Department provides water, wastewater, and reclaimed water services for its customers located primarily in the City of Franklin.

There are seven divisions in the Water Management Department funded through three separate funds. The divisions include Utility Administration, Utility Billing, Water Treatment, Water DistributionWastewater Collection, Wastewater Treatment and Reclaimed Water Distribution.

The Utility Administration and Utility Billing divisions provide support for the remaining service divisions and are funded through the water, wastewater and reclaimed water operating funds.

Water Plant

Get the FACTS on the City's Stewardship of the Harpeth River. 

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